Frequently Asked Questions
From tennis coaching and video analysis to Pilates sessions, mentoring, and goal setting, I offer tailored solutions to help you train smarter, move better, and reach your full potential.
Cancellation policies vary depending on the service booked.
Most sessions require between 6 to 24 hours’ notice for cancellations or rescheduling. Late cancellations will result in the full session fee being charged. Certain services, including video analysis and digital products, are non-refundable once confirmed.
Please refer to the specific policy listed under each service for full details.
A no-show is treated as a late cancellation. The session is fully charged and no credit is returned, as that time has been reserved for you.
SK-ELEVATE offers tennis coaching for players aged 3 and above.
Each session is carefully tailored to the player’s age, level, and attention span, ensuring a safe, engaging, and enjoyable learning environment.Yes, clients with minor injuries can still participate in sessions. For more significant injuries or recent surgeries, written medical clearance from a doctor is required, along with relevant details shared in advance.
All sessions will be adapted to your current abilities to ensure a safe and supportive environment.
Please note that prenatal and postnatal sessions are not currently offered.
Tennis (Outdoor Courts):
In the event of rain or unsafe playing conditions, outdoor sessions will be cancelled free of charge. Your session credit will remain valid for rescheduling.
Tennis (Indoor Facilities):
Sessions will go ahead as scheduled. However, if road closures or unsafe travel conditions prevent you from reaching the venue, your session will be rescheduled free of charge and no fee will be applied.
Pilates:
Sessions will continue as scheduled in typical adverse weather conditions. In the event of heavy rain causing road closures or unsafe travel conditions, your session will be rescheduled free of charge and no fee will be applied.
Online Sessions:
Online sessions will continue as scheduled regardless of weather conditions.
Policies
1. Responsibility for Safety & Fitness
By booking a session, you confirm that you are physically fit and able to participate in tennis training. It is your responsibility to wear appropriate footwear and use suitable equipment.
If you require a racket, one can be provided. Please notify me in advance so that suitable equipment can be arranged.
Please inform me of any pre-existing injuries, medical conditions, or physical limitations prior to your session so that appropriate modifications can be made where possible.
2. Participation at Your Own Risk
Tennis is a physical activity and participation carries inherent risks of injury.
By attending a session, you acknowledge and accept these risks and agree that you participate voluntarily and entirely at your own risk.
You are solely responsible for ensuring that you are physically fit to participate and for informing me of any injuries, medical conditions, or physical limitations prior to your session.
Whilst every reasonable care will be taken to provide a safe training environment, participation remains entirely at your own risk.
3. Cancellation & Rescheduling
A minimum of 24 hours' notice is required to cancel or reschedule a session.
Cancellations made with less than 24 hours' notice, as well as missed sessions, will be charged at the full session rate.
4. Exceptions
Exceptions may be considered in cases of serious or unforeseen circumstances.
Where a late cancellation is approved, the session may be rescheduled; however, a venue fee of AED 150 for outdoor sessions or AED 200 for indoor sessions will still apply, as these costs are non-refundable once the booking has been confirmed.
If outdoor courts are unplayable due to extreme weather conditions (such as heavy rain or flooding), no cancellation fee will apply.
Indoor sessions remain chargeable, as courts remain available and venue costs are incurred regardless of weather conditions.
If a session is cancelled by the coach, it will be rescheduled or refunded where applicable.
5. Punctuality
Please arrive on time for your scheduled session. If you arrive late, the session will still finish at the scheduled time and the full session fee will apply.
6. Right to Refuse Coaching
I reserve the right to refuse or discontinue a session if I believe participation would be unsafe due to illness, injury, inappropriate behaviour, or any other circumstance that may compromise the safety of those involved.
1. Health & Medical Responsibility
By booking a Pilates session, you confirm that you are physically fit and able to participate in exercise.
You must inform me of any injuries, medical conditions, pregnancies, surgeries, or physical limitations prior to your session.
If you are recovering from injury or have a medical condition, you may be required to obtain clearance from a qualified healthcare professional before participating.
All sessions are undertaken voluntarily and at your own risk.
2. Personal Responsibility During Training
Pilates involves controlled movement and muscular activation.
You are responsible for working within your own limits and for communicating any discomfort, pain, or concerns during the session.
Exercises can be adapted where appropriate, but it is your responsibility to inform me immediately if something feels unsafe or uncomfortable.
3. Injury & Risk Acknowledgement
While Pilates is generally considered a low-impact form of exercise, all physical activity carries inherent risks, including muscle soreness, strains, sprains, and other injuries.
By participating in any session, you acknowledge and accept these risks and agree that you do so voluntarily and at your own risk.
4. Booking & Payment
All sessions must be booked and paid in advance unless agreed otherwise.
Your booking is confirmed only once payment has been received.
5. Cancellation & Rescheduling
Cancellations or rescheduling must be made in advance according to the session type:
→ Online sessions: at least 6 hours’ notice
→ In-person sessions: at least 12 hours’ notice
Sessions cancelled outside of these timeframes, as well as missed sessions, will be charged in full.
Rescheduling is subject to availability.
6. Punctuality
Please arrive on time for your scheduled session.
If you arrive late, the session will still end at the scheduled time and the full fee will apply.
If I am running late, your session time will be extended accordingly.
7. Equipment (Reformer Sessions - Your Residence ONLY)
Reformer sessions require access to a suitable reformer machine at your location.
It is the client’s responsibility to ensure that all equipment is in safe working condition prior to the session, including stability, setup, and general maintenance.
I reserve the right to modify or cancel a session if the equipment provided is deemed unsafe or unsuitable for use.
→ I confirm that I have read and agree to the session policy, including cancellation terms and participation at my own risk. *1. Service Overview
By purchasing a video analysis, you are agreeing to receive a detailed review of your tennis performance, including slow-motion breakdowns, expert feedback, and personalised suggestions for improvement.
Depending on the selected option, this may also include personalised drills to support your development.
2. No Refunds or Cancellations
Once a video analysis is purchased, it is non-refundable and cannot be cancelled.
Please ensure that you submit the correct video content and provide any relevant information.
3. Video Submission
You are responsible for submitting high-quality video footage for analysis.
Videos can be filmed using a phone, as long as the footage is clear, well-lit, and stable. Ensure the video is captured from an appropriate angle to allow for accurate analysis.
One video submission is included per purchase. Additional footage may require a separate booking.
I am not responsible for any limitations in analysis caused by poor video quality or incorrect angles.
4. Timing of Delivery
Once your video is submitted, you can expect to receive your analysis within 24 hours.
Any delays in submission or incomplete information may result in a delay in turnaround time.
5. Revisions
If you require clarification on any part of your analysis, a one-time follow-up will be offered within 7 days of receiving your feedback.
Revisions are limited to the content provided in the original video submission.1. Health & Responsibility
By booking and attending any tennis, Pilates, or combined event, you confirm that you are physically fit and able to participate in all activities.
It is your responsibility to:
• Inform us in advance of any injuries, medical conditions, pregnancy, or physical limitations.
• Communicate immediately if you experience any pain, discomfort, or feel unable to continue.
• Wear appropriate sportswear and tennis footwear (non-marking shoes are required for court use).
• Bring your own tennis racket and any other necessary equipment.
A limited number of rackets may be available upon request. Please notify us in advance if required.
Exercises and drills may be adapted where reasonably possible; however, all participants remain responsible for exercising within their own physical limits.
2. Participation at Your Own Risk
Participation in this event is entirely voluntary and at your own risk.
Tennis and Pilates are physical activities and participation carries inherent risks of injury.
By attending the event, you acknowledge and accept these risks and agree that you participate voluntarily and entirely at your own risk.
Whilst every reasonable care will be taken to provide a safe environment, participants remain responsible for their own health, safety, and physical condition throughout the event.
Participants who choose not to wear appropriate tennis footwear do so entirely at their own risk.
3. Bookings, Cancellations & Refunds
All event bookings are final.
Due to venue hire, event planning, and limited spaces, all payments are non-refundable and non-transferable, regardless of the reason for cancellation or non-attendance.
4. Event Changes
If an event cannot proceed as planned due to extreme weather, venue issues, insufficient participant numbers, or other unforeseen circumstances beyond the organiser's control, the organiser reserves the right to reschedule, relocate, modify, or cancel the event.
Where the organiser cancels the event, participants will be offered either an alternative date or a full refund.
5. Punctuality
Please arrive on time for the event.
Late arrivals may miss part of the event. No refunds, credits, or extensions will be provided for late arrival.
6. Right to Refuse Participation
The organiser reserves the right to refuse or discontinue a participant's involvement where behaviour is unsafe, inappropriate, disruptive, or where participation may pose a risk to themselves or others.
No refund will be provided in such circumstances.
