Online Mat Pilates

Cancellation Policy

1. Health & Medical Responsibility By booking a Pilates session, you confirm that you are physically fit and able to participate in exercise. You must inform me of any injuries, medical conditions, pregnancies, surgeries, or physical limitations prior to your session. If you are recovering from injury or have a medical condition, you may be required to obtain clearance from a qualified healthcare professional before participating. All sessions are undertaken voluntarily and at your own risk. Please note: I currently do not provide pre- or postnatal Pilates sessions. If this applies to you, please get in touch before booking. 2. Personal Responsibility During Training Pilates involves controlled movement and muscular activation. You are responsible for working within your own limits and for communicating any discomfort, pain, or concerns during the session. Exercises can be adapted where appropriate, but it is your responsibility to inform me immediately if something feels unsafe or uncomfortable. 3. Injury & Risk Acknowledgement While Pilates is generally low-impact, all physical activity carries inherent risks, including muscle soreness, strain, or injury. By attending sessions, you acknowledge and accept these risks. 4. Booking & Payment All sessions must be booked and paid in advance unless agreed otherwise. Your booking is confirmed only once payment has been received. 5. Cancellation & Rescheduling Cancellations or rescheduling must be made in advance according to the session type: → Online sessions: at least 6 hours’ notice → Dubai Hills In-person sessions: at least 12 hours’ notice → Your Residence In-person sessions: at least 24 hours’ notice Sessions cancelled outside of these timeframes, as well as missed sessions, will be charged in full. Rescheduling is subject to availability. 6. Punctuality Please arrive on time for your scheduled session. If you arrive late, the session will still end at the scheduled time and the full fee will apply. 7. Equipment (Reformer Sessions - Your Residence ONLY) Reformer sessions require access to a suitable reformer machine at your location. It is the client’s responsibility to ensure that all equipment is in safe working condition prior to the session, including stability, setup, and general maintenance. I reserve the right to modify or cancel a session if the equipment provided is deemed unsafe or unsuitable for use.